![]() With data maps of curbs and indoor layouts, and emerging indoor navigation technologies that use WiFi and Bluetooth as an alternative to GPS for wayfinding, a robot could deliver your lunch at your desk after successfully passing through your building’s security and making its way through your office. That information could become particularly useful for deliveries performed by autonomous vehicles. “That rich array of enhanced location data tells you so much more about the property and any restrictions about delivering to it, whether it's on the street side or the property itself,” says Matthew Furneaux, who heads retail operations at Loqate’s parent company, GBG. What’s the best time of day to avoid congestion on that block? Is there parking available nearby? What about an elevator to reach the sixth floor? Where is the mailroom? ![]() This helps the carrier plan its delivery route more efficiently, increasing the likelihood that a package will be delivered on time.Įven more enhanced data about delivery locations is on its way, thanks to mapping services that give more details about streets, traffic, and even building interiors. They’re focusing on three main obstacles to successful, on-time delivery: making sure parcels arrive where and when they’re supposed to, ensuring there’s someone to receive them when they arrive, and providing delivery locations where exact timing is less critical.Īddress validation companies can also enrich a shipping address with additional information like neighborhood density and usage-residential or commercial-and traffic patterns. Each late or failed delivery costs retailers an average of $17.78, the survey found, and additional delivery attempts increase traffic congestion-though by how much is difficult to measure.Īs our dependence on home delivery rises, retailers and carriers are working to reduce inefficiencies in the last mile-the crucial step when packages are handed to the recipient. Roughly 5 percent of online deliveries don’t reach their destination on the first attempt, according to a survey of 304 retailers and 2,020 consumers in the US, Germany, and the UK by research consultancy Loudhouse. The frustration caused by failed or delayed home deliveries is shared by many. (The package arrived the next day, without notice from the company or the carrier.) I stayed home, instead of heading to the office, for nothing. The probability that my Swedish design furniture will arrive today is decreasing as the hours go by, inversely correlated with my anger levels. It’s close to 2 pm, and I’m still without news from the carrier, FedEx. As I write these lines, I’m at home waiting for a delivery from Ikea, which said the package would arrive sometime between 9 am and 5 pm today.
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